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Q:Do they come with the box?

A:no,they come without box.And you need to know that since shoes are inevitably bumped and squeezed during the shipping process, we cannot guarantee 100% that the shoe box is intact. If you want to avoid damage to the shoe box as much as possible, you can purchase an additional box or bubble wrap packaging service.Just add the color 'shoe box' or 'bubble wrap packaging' to your cart and pay for it.

Q:What should I do if I find out I have placed the wrong order after payment?

A:If you find that you have placed a wrong order, you do not have to cancel the order directly, please contact our customer service at the first time, they will give you the most professional help at the first time.

Q:Why my order was cancelled after payment?

A:Every payment you make will be verified by the platform's risk control. If your payment is risky, the system will send you a message requesting payment verification, and you have to provide relevant supporting documents according to the message request(you can check the message on your account:system message list). Otherwise, your order will be automatically cancelled by the system.You can consult platform customer service for details.

Q:What should I do if I want to cancel my order after payment for some reason?

A:In this case, you need to contact our customer service at first time,they will tell you how to  cancel your order properly.If we haven't shipped your shoes yet,you can operate the refund request on your account by yourself.Step 1st:find the order you want to cancel in awaiting shippment list.Step 2nd:click the botton 'request refund'.Step 3rd:Choose the reason 'items not now requierd', and the will refund your money within 2 working days. If you choose the other reasons,it will take a long time for you to get your money back.

Q:How to maintain the shoes?

A:1.Use professional shoe cleaner for cleaning.2.When the shoes are not worn, they should be placed in a cool and ventilated place to avoid direct sunlight, so that the shoes will not crack, deform or leg color.3.Reserve several pairs of shoes to wear in turn, which can prolong the service life of each pair of shoes.

Soak shoes: Throw the shoes into a basin with 2/3 of the water in the basin. The washing temperature should not be higher than 45 degrees Celsius, so that the shoes are soaked by water. For general mesh sports shoes, you can add some washing powder to the water.

Note: Do not let the shoes soak in water, and wash them after half a day, so that your shoes are easy to open after they are dry.

Wash the upper and the inside of the shoes: Use a used toothbrush, but not the kind with curled up old hairs. You can also use a shoe brush. Use a toothbrush to brush a little soap and then brush the net surface. The inside can also be brushed, yes, Be sure to remove the laces before washing the shoes. Just rub the laces with soap.

Drying: You can wear a few holes with shoelaces and tie them to a triangle clothes rack. While hanging a shoe, hang it in a ventilated place that will not be exposed to the sun to dry.

Please note: Puerto Rico, Hawaii, Alaska, and the Virgin Islands are remote areas in the United States that express delivery cannot reach. Therefore, if your address belongs to these states, please do not place an order. If you have already placed an order, please follow the steps below to apply for a refund . First Step : Click the button"Request Refund" . Second Step: Select the reason as "Items not now required". If you do not know how to apply for a refund, please consult the store customer service for assistance.